All concourses and catering outlets are accessible and are located in relatively close proximity to the WAV viewing positions; the outlets have been specifically designed to accommodate wheelchair-users.
25% of ticket counters are at an accessible height for wheelchair-users and include induction loops to support hearing aid uses, exceeding the requirements for accessible ticket counters set out in Level Playing Field’s guidelines.
On the concourses, you'll also find 16 accessible service points with lowered counters. These can be found at the following blocks:
- Academy 1 & 2
- Boleyn 1 & 2
- Block 105
- Block 104
- Block 155
- Block 154
- Block 145
- Block 140
- Block 135
- Block 131
- Block 127
- Block 118
- Block 113
- Block 110
For the food and drink map, please see below:
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00