Disabled Supporter Assistants (DSAs)

The Club now has 16 Disabled Supporter Assistants (DSAs) and 40 Supporter Liaison Officers (SLOs) on a matchday who will be delighted to assist you, wherever they can. Our DSAs wear pink tabards to make them easily recognisable on matchday. 

DSAs and SLO Area Managers are all skilled in up-to-date disability awareness training, with some also trained in Signature Level 101 British Sign Language. 

The team will be happy to:

  • Provide support and directional assistance wherever required
  • Listen to and discuss any feedback and concerns
  • Note suggestions around service and facilities 
  • Request a manager should the situation require

We want to provide the best service and experience possible for all supporters at London Stadium, so please do talk to us! All feedback to the Club is gratefully received. 

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If you require any further assistance please contact Julie or Joanne in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00

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