Please select from the options below:
- Updating contact details
- Changing surname, date of birth or personal information
- Updating your email preferences
Updating contact details
- You can update your personal/contact details online by logging in here using your client reference number and password.
- Select 'My Account' from the options in the centre of the page.
- Select 'Update Details' from the menu on the right hand side and amend your personal details. Don't forget to click the 'Save' button.
Changing surname, date of birth or personal information
If you have changed your name through marriage or via deed-poll you can notify the Club by email at ticketoffice@westhamunited.co.uk. Please note that we will require a copy of the certificate before we can make any changes to the name on your account.
You will also need to contact the team if your date of birth appears to be incorrect on your membership. You may be asked to provide photo ID to confirm any changes.
Membership cannot be transferred into another persons name.
Updating your email preferences
If you are currently subscribed to receiving email notifications with us, be it the weekly club newsletter, newsletter, sponsors & partners or Club events or ticketing & announcements, you can opt-in or out of any section, at any time, creating a bespoke communication with the Club that is to your preference.
To update your preferences:
1. Scroll to the bottom of the email notification you have received.
2. Select 'Update Your Preferences'.
3. Select the tick boxes for the type of communication you would wish to have with the Club.
4. Click 'Save Changes'.
Should you wish to 'Unsubscribe From All Communications' select this option and click 'Save Changes'. Please note that should we conduct any fan surveys or run any competitions in future you will not receive these communications if you unsubscribe.
If you are still experiencing difficulties with unsubscribing please email supporterservices@westhamunited.co.uk
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp