Claret membership card

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When will I receive my membership card?

Claret membership cards for the 19/20 season will be posted when you purchase your first match ticket during the Claret Members' sale phase. Please note that your membership card will arrive separately from your Claret Membership gift.


My membership card hasn't arrived, how will I gain access to the Stadium?

Should your Claret membership card not have arrived 24 hours prior to the match, please contact the Ticket Office on 0333 030 1966 to arrange for on the day collection.



What does my membership card look like?

The design for the 2019/20 Claret Membership cards will be confirmed very shortly! 



Will I receive a paper ticket to the match?

If you purchased during the members-only ticketing window, your ticket will be loaded onto your Claret Membership card, however if you purchase after the game reaches general sale, you will receive either a paper ticker or an e-ticket. 



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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Saturday, 09:00 - 17:00.



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