What happens if a fixture is moved?

The complex combination of broadcasting rights, the Premier League, European fixtures and International weeks, added to cup fixtures for both the EFL Cup and the Emirates FA Cup, means certain matches may be subject to change of match date and kick-off time.

The Club is not liable for any travel or accommodation costs incurred or lost as a result of these fixture changes and no refunds or compensation will be paid in these circumstances.

Match dates and/or kick-off times may be subject to change at short notice for reasons beyond the Club’s control. It is the ticket holder’s responsibility to ascertain the date and kick-off time of any match as refunds will not be given to supporters who arrive late.

In the event of the match being postponed or abandoned, your ticket is valid for the new date. For abandoned matches, the admission charge for the new fixture is dependent on how much of the abandoned game has been completed.

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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Saturday, 09:00 - 17:00.

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