Accessibility

We have a number of facilities available to visiting supporters with accessible needs, and to see a full list of our facilities, you may wish to visit our access statement.

Accessible Shuttle Bus Service

Away Coach Park (Visiting Supporters) Shuttle Buses can be collected from the away supporters coach park on Pudding Mill Lane. Destination: Car Park 1A, outside of the Accessible Car Park. For visiting supporters using public transport, Pudding Mill Lane DLR Station provides easy access to the away supporters coach park. For further guidance, please contact your Club's Supporter Liaison Officer, or accessibility@westhamunited.co.uk. 

Visiting Supporters Car Parking

As a designated green stadium, the Club has provision for 49 accessible parking spaces out of a total of 229 at the Stadium (21.4%), including six bays for away supporters.

Visiting supporters wishing to book accessible parking on matchday, please contact accessibility@westhamunited.co.uk for further advice. All spaces are subject to availability.

Accessible Viewing Areas

There are 24 wheelchair accessible viewing spaces available at an elevated level to Visiting Supporters for Premier League matches. Seating for ambulant disabled supporters (AEA seats) is available in the general admission seating areas.

• A personal assistant ticket is provided to every wheelchair user

• Personal assistants sit to the side of the wheelchair user

• Ambulant disabled supporters will be allocated a personal assistant ticket for the seat next to them

Disabled Supporter Assistants and Supporter Liaison Officers 

The Club now has 16 Disabled Supporter Assistants and 40 Supporter Liaison Officers on a matchday who will be delighted to assist you, wherever they can. DSAs and SLO Area Managers are all skilled in up-to-date disability awareness training, with some also trained in Signature Level 101 British Sign Language. The team will be happy to:

• Provide support and directional assistance wherever required

• Listen to and discuss any feedback and concerns

• Note suggestions around service and facilities to report back to the Board

• Request a manager should the situation require

We want to provide the best service and experience possible for all supporters at London Stadium, so please do talk to us! All feedback to the Club is gratefully received.

Should you have any questions ahead of your visit to London Stadium, our Accessibility team will be more than happy to offer expert advice and guidance. Please contact them on accessibility@westhamunited.co.uk, or 033 030 0174 Opening hours: Monday – Friday, 09:00 – 17:00. 






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