The West Ham United Club Cash scheme operates on an annual 12-month period, starting on 1 June 2018 to 31 May 2019, with any Club Cash earned in that period having to be redeemed by 31st May 2019.
The Club reserves the right to change the date of expiration on Club Cash at any time.
Any Club Cash balances accrued via tickets being sold on the Ticket Exchange after renewal but before 31 May will have these transactions reinstated to your Club Cash balances over the summer prior to the first match of the 2019/20 season. (e.g. If you renew your Season Ticket on 21 April using an £80 Club Cash balance. Following this, at the beginning of May, you then list and sell your seat for a Home match on the Ticket Exchange for £30. This Club Cash should expire on 31 May, however, due to having already renewed your Season Ticket, this £30 will be reinstated to your account before the start of the 2019/20 season).
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at email@example.com. Lines are open Monday to Saturday, 09:00 - 17:00.