Following feedback from our Disabled Supporters' Board, we've launched an accessibility pass, particularly for supporters with hidden or non-visible disabilities. We're hopeful the pass will make your matchday experience easier, without having to face any personal or intrusive questions when using our services.
This is a non-mandatory card scheme, which will allow all supporters with a hidden disability to show their pass to any member of staff to enable them to access all of the disabled facilities, including the accessible search lanes, turnstiles or toilets.
If you are interested in using the accessibility pass, please get in touch with us at Supporter Services.
Was this article helpful?
If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00