We share the disappointment that supporters will not be able to give their loyal and passionate backing to the team in person at London Stadium but we know they will be with us every step of the way supporting the Hammers from home.
Season Ticket Holders
The Club can confirm that our valued Season Ticket Holders and Club London Members have been credited the pro-rata value of the remaining five home matches, which can be used to reduce the cost of their 2020/21 Season Ticket, or receive a refund. The same will apply for Women’s Super League Season Ticket Holders.
Match Ticket Purchasers
West Ham United can confirm that a credit has been issued to the value of each General Admission and Club London match ticket purchased for any outstanding Premier League home fixture in the 2019/20 campaign, with the option to use that credit for any future match including the equivalent seat for the most sought after fixtures or the corresponding fixture in the 2020/21 season if played in front of fans, or a refund.
The same applies for any away tickets purchased for Premier League fixtures or any remaining home Women’s Super League fixtures.
The Club is now in the process of personally contacting fans by email regarding the process for credits and refunds to be administered. Our Ticket Office and Club London account team will be on hand to personally answer any questions supporters may have following the receipt of their communications.