When can I start my credit or refund process?

All credits have now been issued to season ticket and match ticket holders, you can use your credit against future tickets or merchandise until 31 July 2021. 

If you would prefer your Season Ticket Credit as a Refund, please call our Ticket Office on 0333 030 1966, phone lines are open 9am-5pm, Monday - Friday. Our Ticket Office will arrange for you to receive a refund form, which will arrive with you within 24 hours. Once your request form has been received, your refund will be processed within 30 days. Our Ticket Office and Club London account team are on hand to personally answer any questions supporters may have following the receipt of their communications.

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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00. 

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