Supporters have four options on how to spend their Club Cash credit:
- Your next season ticket
- Future ticket purchases
- Official Merchandise
- Request your Season Ticket Credit as a Refund
Your Next Season Ticket
You don’t need to take any further action and your Club Cash amount will be held securely so that you can redeem it against the cost of your 2020-21 renewal.
Opting to take a credit is an easy and convenient way for Season Ticket Holders to instantly guarantee their seat for next season without having to wait for the renewal period, with all supporters benefitting from the price freeze that has been confirmed for 2020/21 Season Tickets*, as well as, of course, helping to support the Club through these testing times.
Additionally, Club Cash balances will be extended to 31 July 2021, so you can credit this against your 2020-21 renewal safe in the knowledge that funds will be held securely and will be used only upon your confirmation when the 2020-21 renewal process is opened.
*Season Ticket price freeze applies to all Season Ticket holders renewing for 2020-21 and is based on the Club retaining its Premier League status for the 2020-21 campaign. Season Ticket prices for 2020-21 will be announced at the appropriate time, with prices adjusted accordingly should any fixtures be played without supporters present.
Future Ticket Purchases
Club Cash can be used towards purchase match tickets for Premier League home fixtures, Claret Memberships, upgrading concession tickets, Club London home hospitality tickets or joining the Season Ticket Priority List.
You can use your Club Cash credit now on our official store. All you need to do is log in, and select 'Club Cash' at the checkout stage.
Request your Season Ticket Credit as a Refund
If you would prefer your Season Ticket Credit as a Refund, please call our Ticket Office on 0333 030 1966. Phone lines are open 9am-5pm. Our Ticket Office will arrange for you to receive a refund form, which will arrive with you within 24 hours. Once your request has been received, your refund will be processed within 30 days