To renew your season ticket using your Club Cash credit, please follow the below steps:
- Log into your West Ham Account here and select 'Season Ticket Renewals'
- Select 'proceed to checkout'
- On the checkout options, under select payment options, you'll see your available Club Cash and the option to 'use loyalty cash'
- Once you've selected 'use loyalty cash' you can enter how much you would like to use towards your renewal
- Apply Club Cash to your order and you'll see the total amount with the Club Cash applied
- Then, select Debit/Credit Card to enter your payment details for any remaining amount
If you're still experiencing difficulties, please contact our Ticket Office on firstname.lastname@example.org or 0333 030 1966.
Any Club Cash you have earned up to the renewal deadline can be used towards your renewal. Any Club Cash not redeemed by this date will remain on your account until 31st July 2021.