When will I receive my pro-rata refund?

For each match we are unable to welcome you to Dagenham & Redbridge Stadium due to COVID-19 restrictions, Season Ticket Holders will receive an automatic pro-rata refund within 30 days of the game being played, to the payment method used when purchasing the tickets. 

Season Ticket Holders can also opt to receive this refund as Club Cash, with the Club adding 10% to any refund selected in Club Cash. Supporters will be emailed the form to allow them to opt in for this option. 

Was this article helpful?

If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00. 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Enable Accessibility Toolbar