What do I need to do before attending?

Before traveling to London Stadium, supporters should note the following:


  • Arrive at least 60 minutes before kick-off to avoid queuing in busy periods
  • Use all available stations, from Stratford, Stratford INT, Stratford High St, Pudding Mill Lane, West Ham, Hackney Wick
  • Please do not attend the match if you have tested positive for COVID-19, have any symptoms, are supposed to self-isolating or in quarantine, or have been in recent contact with someone who has themselves tested positive.
  • In line with Premier League guidance, supporters should be prepared to show proof that they are either fully vaccinated or have returned a negative COVID test no more than 48 hours before kick-off as spot checks will be taking place
  • Your tickets must only be used by the bearer of the ticket. Please ensure your phone is fully charged if using for digital tickets
  • Supporters are urged to wear a face covering on all forms of public transport while travelling to and from London Stadium.  Stadium staff will be wearing face coverings and we would encourage you to continue to do so, unless medically exempt, in line with public health guidance for crowded places.
  • Supporters are recommended to ‘check in’ at London Stadium using the Track and Trace scanning points before entry, in line with continuing Public Health guidance
  • All supporters are strongly advised to do a rapid lateral flow test twice a week (every three to four days) to check if you have the virus and submit your results to the NHS App, in line with Public Health guidance.
  • Should you feel unwell while attending the match, make a steward aware as soon as possible and appropriate medical assistance will be provided. If you develop COVID-19 symptoms, please seek medical advice and the leave the Stadium for the safety of your fellow supporters.
  • By purchasing tickets, you agree to West Ham United's Ticket Terms and Conditions of Issuance and the Code of Conduct.
  • Only bags of size A4 or smaller will be permitted into the stadium, so please only bring such essential belongings that can be carried on your person. Medical exemptions apply
  • Check whufc.com and @WestHamHelp for up to date matchday information

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