When will I receive my digital tickets?

All supporters will receive their ticket by email on Friday 21 May. Your digital ticket will not be activated until you have completed the health declaration form. If you have not received the health declaration form by Friday 21 May at 3pm please call our Ticket Office on 0333 030 1966.

Below are some key timings and communication for ticket holders to look out for ahead of the game. Please note that timings are subject to change, however, we will continue to keep you informed with any updates.

Please note that you MUST complete both health declaration forms sent to you in advance of the game in order for your ticket to be activated and to enter the stadium.


Supporter information



Health declaration form 1 (for ballot entrants only)


Email & SMS

Health declaration form 2 (all ticket holders) - Pre-match safety information


Email & SMS

Digital tickets sent to supporters



Reminder - Health declaration form 2 of 2


Email & SMS

Matchday information - Digital ticket / Coming to game


Email & SMS

Post-match - Thank You / Feedback survey



For any enquiries contact supporterservices@westhamunited.co.uk or call 0333 030 1966. Lines are open Monday to Friday, 9:00 – 17:00.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Enable Accessibility Toolbar