Is the ballot system fair?

While we are delighted to be welcoming 10,000 supporters back to London Stadium for our final Premier League match of the 2020/21 season v Southampton, we recognise that demand for tickets to this match far exceeds supply.

We appreciate all of the feedback received to the Club and have created new channels for supporters to be able to contact us directly and share their views. We know it is not possible to keep everybody happy in these circumstances, and so our only aim is to provide the fairest process across the board for our supporters. The Club has chosen to implement a ballot process for Season Ticket Holders, drawn entirely at random. There are ring-fenced ticket allocations available to Season Ticket Holders, Club London members and Bondholders.

Ticketing processes for Season Ticket Holder and Bondholder applications are treated separately in line with their respective ticket allocations.

To ensure fairness where matches are played with a reduced capacity, Season Ticket Holders who are successful in applying for a ticket to a match will not be able to join the ballot for future matches until all Season Ticket Holders have secured a ticket to a game.

Following consultation with the Executive Bondholders Committee regarding the ticket allocation for Bondholders, we have implemented their request to enable Bondholders to purchase a ticket from their allocation on a first-come-first-served basis. All tickets are strictly subject to availability.

We recognise that there are many different ways to apportion tickets amongst our various membership schemes and both our Ticketing and Supporter Services teams continue to speak with supporters over this challenging period about our ticketing system.

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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00. 

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