The nearest accessible toilets are located as follows:
- An accessible toilet is available adjacent to Platform 13.
- A fully wheelchair-accessible toilet is provided within the bank of portaloos outside the Stadium Café, where the shuttle bus drops off.
- Inside the Stadium Store, there are two toilets, one of which is a dedicated accessible facility. If you experience any issues, please speak to a member of staff or politely inform fellow supporters in the queue.
We kindly remind everyone that not all disabilities are visible and we ask supporters to be mindful and considerate when queuing.
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp