How do I get a permit?

Home Supporters

Supporters can request a permit by email to accessibility@westhamunited.co.uk

The Accessible Shuttle Bus Service is also available by request to senior citizens, fans with mobility difficulties or temporary injuries and pregnant mothers. However, such is the demand for the service that we can only provide a permit to the supporter who requests assistance, and their personal assistant, if required.

Please ensure you have your permits to hand when boarding the Accessible Shuttle Bus Service so the bus can depart as quickly as possible. 

Away Supporters

For assistance, please contact your club's Supporter Liaison Officer. You may also wish to contact accessibility@westhamunited.co.uk for further guidance. 

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If you require any further assistance please contact Julie or Joanne in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00

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