Pick-up & drop-off locations

Supporters can request one of the following routes and will be issued a permit for their journey. The routes to select from are:

Accessible Shuttle Bus drop-off and pick-up points

All routes are subject to availability. We will always endeavour to provide your first choice selected, however, if this cannot be fulfilled due to demand, an alternative will always be offered. 

Stratford Station

Shuttle buses can be collect from the car park beside platform 13 at Stratford Station, which is located on the far right of the Jubilee Line platforms on the lower level concourse. 

Stratford International 

Shuttle buses can be collected from the 108 bus stop on International Way opposite the entrance to the station. 

Away Coach Park (Visiting Supporters)

Shuttle buses can be collected from the away supporters' coach park on Pudding Mill Lane. 

Post-match 

For home Supporters, following the final whistle, as soon as it is safe to do so, the buses will continue to take Supporters back to Stratford Station and Stratford International Station from the pick-up point at Car Park 2, alongside the Stadium Store and West Ham Café. There will be SLOs and DSAs on hand to assist with any Supporters boarding or alighting the shuttle buses. 

For away Supporters, following the final whistle, as soon as it is safe to do so, the buses will continue to take Supporters back to the away supporters' coach park from the pick-up point at Car Park 1A.

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If you require any further assistance please contact Julie or Joanne in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00

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