Online Store returns

If we do not have an item that you have ordered, we will immediately refund you the way that you paid. We strive to ensure we have all items available, unfortunately however on occasion goods may become out of stock. We apologise for these instances.

How to Return/Exchange

Please complete and enclose the returns form that can be found on the back of the delivery note (it is essential you complete the returns slip correctly, or we may not be able to provide a refund).

Post the item and returns note by recorded delivery* to the following address:

The Online Store,

West Ham United Football Club Limited

London Stadium,

Queen Elizabeth Olympic Park


E20 2ST


Please allow up to 14 working days for this to be processed. 

*For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you would like to return in store please return your goods to any of our stores in the original packaging with your online order form. Unfortunately stores are only able to process exchanges not refunds.

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