Personal assistant policy

Accessibility supporters have the opportunity to either purchase a Season Ticket, Claret membership or match ticket, subject to availability.

Ticket and membership pricing are set by the Club for accessibility supporters and we are happy to provide a complimentary personal assistant (PA) ticket if required. A PA is responsible for the supporter’s care and assistance while at London Stadium. Should the accessibility supporter no longer be able to attend the match, the accompanying complimentary personal assistant ticket will become void. Personal assistants can enquire about upgrading or purchasing a ticket for the game, subject to availability.

West Ham United Football Club will always take great care to understand and cater for each supporter’s requirements, offering our assistance and a dedicated, personable and friendly service.

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If you require any further assistance please contact Julie or Joanne in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.

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