We have five internal Information Points located inside the Stadium at the following blocks:
- Block 110
- Block 141
- Block 132
- Block 153
- Block 125
If you are in need of assistance before entering the stadium, you can find an SLO at four static Information tents located on the Stadium Island:
- Turnstile G
- Turnstile H
- Turnstile D
- Bridge 2
You will be able to find SLO's roaming key areas such as Bridges, Stations and the entrance to the park. After kick off, they will be present inside the Stadium on the concourses to provide further help and advice, before heading back out to assist supporters as they exit at the final whistle.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off on X.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp