When will I receive information from the Club?

The Club will be sending all matchday information to ticket holders on Friday 21 May to ensure that you’re readily prepared for your return to London Stadium. We can’t wait to welcome you back alongside 10,000 supporters for our final game of the season!

Below are some key timings and communication for ticket holders to look out for ahead of the game. Please note that timings are subject to change, however, we will continue to keep you informed with any updates.

Please note that you MUST complete both health declaration forms sent to you in advance of the game in order for your ticket to be activated and to enter the stadium


Supporter information



Health declaration form 1 (for ballot entrants only)


Email & SMS

Health declaration form 2 (all ticket holders) - Pre-match safety information


Email & SMS

Digital tickets sent to supporters



Reminder - Health declaration form 2 of 2


Email & SMS

Matchday information - Digital ticket / Coming to game


Email & SMS

Post-match - Thank You / Feedback survey




For any enquiries contact supporterservices@westhamunited.co.uk or call 0333 030 1966. Lines are open Monday to Friday, 9:00 – 17:00.

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