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Matchday
Away Matchdays
Cat 1 Shuttle Bus
Before Attending
When will I need to arrive at London Stadium?
When will I receive information from the Club?
What is the Code of Conduct?
When will the turnstiles open?
I am not receiving emails from the Club. How do I fix this?
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Travelling to the Stadium
How should I travel to the ground?
When will I need to arrive at London Stadium?
Access through Westfield
Will parking be available?
Latest travel updates
At the Stadium
How will I access the stadium?
When will the turnstiles open?
What happens if I haven't received my digital tickets?
Can I enter a different stand or area within the stadium?
Stadium cleaning and hygiene
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Safety and Security
Can I bring a bag with me?
Can I bring food and drink with me?
What is the age for unaccompanied juniors attending matches?
Supporter Conduct Charter
Can my child move around the stadium on their own?
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Accessibility
Accessible Shuttle Bus service
I have seasonal parking space in the accessible car park, is this still available to me?
I attend with a Personal Assistant, will I be allocated a ticket alongside them?
Audio commentary service
Will the changing places facilities be available?
Mascots
Matchday mascot package
Become a mascot
How much does the matchday mascot experience cost?
How can my child be an away mascot?
How can I find out where my child is on the mascot waiting list?
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West Ham Women Mascots
What I can I expect from the mascot experience?
How can I purchase a West Ham Women Mascot package?
How much does the matchday mascot experience cost?
What will the parents be doing during the mascot experience?
Are staff Disclosure and Barring Service (DBS) checked?
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