Matchday
Away Matchdays
Before Attending
- When will I need to arrive at London Stadium?
- When will I receive information from the Club?
- What is the Code of Conduct?
- When will the turnstiles open?
- I am not receiving emails from the Club. How do I fix this?
Travelling to the Stadium
At the Stadium
- How will I access the stadium?
- When will the turnstiles open?
- What happens if I haven't received my digital tickets?
- Can I enter a different stand or area within the stadium?
- Stadium cleaning and hygiene
Safety and Security
- Can I bring a bag with me?
- Can I bring food and drink with me?
- What is the age for unaccompanied juniors attending matches?
- Supporter Conduct Charter
- Can my child move around the stadium on their own?
Accessibility
Mascots
- Matchday mascot package
- Become a mascot
- How much does the matchday mascot experience cost?
- How can my child be an away mascot?
- How can I find out where my child is on the mascot waiting list?
West Ham Women Mascots
- What I can I expect from the mascot experience?
- How can I purchase a West Ham Women Mascot package?
- How much does the matchday mascot experience cost?
- What will the parents be doing during the mascot experience?
- Are staff Disclosure and Barring Service (DBS) checked?