West Ham United supporters heading to the Toughsheet Community Stadium for our EFL Championship match, who have accessibility needs, please see the Bolton Wanderers Accessibility Guide here.
Bolton Wanderers have an excellent reputation for ensuring all supporters enjoy their visit to the Toughsheet Community Stadium.
We know that disabilities are wide-ranging and not always visible, and our aim is to deliver access and inclusion for all to ensure that everybody has the very best possible match day experience. Our dedication to removing barriers to ensure accessibility to services and facilities has changed the focus to enable supporters to come to matches independently wherever possible.
Parking
Accessible car parking for visiting supporters is available from Car Park A at the Toughsheet Community Stadium. There are spaces available for blue badge holders on Car Park A (a valid blue badge must be shown to the car park steward before entry is permitted).
Parking spaces do not need to be pre-booked; however, spaces are sold on matchday on a first come, first served basis. Prices on Car Park A are £10 per vehicle.
Tickets
Visiting supporters requiring accessible seating are advised that an allocation of wheelchair and carer tickets will be sent to the visiting club for advance sales via their own Ticket Office.
Wheelchair bays are located on a raised platform in front of the Franking Sense South Stand.
Ambulant disabled supporters who have difficulty walking or climbing stairs are advised to sit in the front two rows of the allocated blocks. Pitch level entry is available for all our stands.
Seating bays are also available for assistance dogs and their owners at pitch level around the ground. Please contact the Ticket Office to discuss the best possible seating arrangements.
Commentary Service
We provide an audio-descriptive commentary service for visually impaired supporters. Headsets are to be booked on a first come first served basis. These must be ordered in advance of the game by emailing
tickets@bwfc.co.uk. On matchday, headsets will need to be collected and returned via the Ticket Office.
Sensory Room
The Sensory Room is available to supporters on matchdays. All supporters are welcome. To arrange access or for any accessibility query, contact Daniel Scott, Disability Liaison Officer: dscott@bwfc.co.uk / 01204 328 888.
Changing Places
A state-of-the-art Changing Places facility is onsite which provides accommodation for those who cannot use a standard accessible toilet and may need assistance to be changed. The facility includes a changing bench and hoist, shower facilities, sink and a toilet.
The facility is in the south-east corner of the stadium opposite the Club Shop and will be open throughout matchday. Please ask your nearest available steward (usually located at the entrance to the stand) for directions and access.
Accessible Toilets
These are available in all areas of the stadium where accessible seating is provided.
They contain the following facilities:
Grab rails by the toilet and sink
Emergency assistance alarms
Full-length mirror
Mounted flushing lever
Sanitary bins
Contact
For any more information please contact our Disability Liaison Officer Daniel Scott on 01204 328 888 or emailing tickets@bwfc.co.uk.
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp