West Ham United supporters heading to Stamford Bridge who have accessibility needs, please check out the Chelsea Accessibility Guide here.
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Shed Lower Away Supporters:
Access to the away seating is via Dickie’s Deck, to the left of the East Stand concourse. There is a railed ramp to get up to the accessible entrance which will take you to the accessible platform. Stewards will be at the entrance to assist with tickets and entrance needs.
For row 10, seat number 3-28 non-ambulant (wheelchair users) spaces are on a raised platform and the PA tickets are next to the non-ambulant ticket.
For row 13, seat number 29-33 non-ambulant (wheelchair users) spaces are on a raised platform and the PA tickets are behind the non-ambulant ticket in row 14.
Personal Emergency Evacuation Plan (PEEP)/Baggage Exemption:
A PEEP is a Personal Emergency Evacuation Plan. It is an escape plan for individuals who may not be able to reach a place of safety unaided or in a satisfactory timeframe in the event of an emergency.
General baggage exemption is to support those with medical or other needs that affect the below security requirements for baggage and item restrictions in the stadium.
We advise supporters who may need additional assistance in the event of an emergency or general baggage exemption to complete this form no later than 24 hours before the fixture is due to be played, so our safety team are aware of your personal needs.
To complete the form, please click here.
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp