West Ham United supporters heading to Villa Park who have accessibility needs, please check out the Aston Villa Accessibility Guide here.
Visiting clubs have 14 wheelchair spaces which are located within the away section in the lower Doug Ellis stand, Q Blocks.
The wheelchair user positions are pitch side and have little cover – ponchos subject to availability are available during inclement weather. We recommend checking the forecast before travelling.
Companions can sit adjacent to the wheelchair user.
Wheelchair users can access the stadium via Gate 28, which is located next to the away ticket office and turnstiles.
Within the visiting supporter’s section of seats, we would recommend the following:
Visually impaired spectators can have free access to match commentary provided via earpieces that can be used from anywhere within the visiting supporter’s section. We also accommodate assistance dogs (in line with guide dogs for the blind association guidelines). An additional seat will be required (free of charge) to ensure there is room for your dog, and this needs to be obtained at the time of purchase from your club. We would recommend using the front row A of Doug Ellis Lower Q if an assistance dog is needed.
Ambulant disabled fans should look to be accommodated on the front row of Doug Ellis Lower Q. You will encounter eight steps at the vomitory to reach the front row from the concourse area but there are lifts via the accessible entrance if step free access is required.
The away area is usually a vibrant and noisy space on matchday, so any fans with non-mobility related disabilities should look for the front row AA of the Doug Ellis Upper P, as this is likely to be the least congested area.
We have three accessible toilets located in the Doug Ellis Lower section, one is in Q3 concourse area, and we have two new accessible toilets located via the accessible entrance in Q1/2.
Parking for visiting disabled supporters is available on the away coach park. Away clubs will be sent an allocation of permits which need to be purchased in advance from that club. Please note that accessible parking cannot be purchased on the day of the game.
For more information, or to book match commentary or parking please contact us on 0333 323 1874 or email accessibility@avfc.co.uk.
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp