Ticketing

If tickets are left for collection or you need a duplicate ticket, these can be collected on the day of the match from the Ticket Office, which is located next to The Armoury Store on the West Side of the Stadium. Supporters can collect their tickets from three hours before kick-off.

For ticketing assistance on match day, send a DM to @WestHamHelp with:

• Your full name
• Seat details
• Client Reference Number
• To collect a duplicate ticket, the ticket must have been purchased by yourself through the Official West Ham Ticketing site.
• Tickets are non-transferable, so we are unable to assist anyone who has passed their ticket on to benefit any other person.

West Ham supporters are reminded that you will need to bring Photo ID to collect duplicate tickets and these will only be released to the original purchaser by the hosting club.

If you need assistance before match day, please contact the West Ham Ticket Office or the Supporter Services Team.

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