Bringing bags to the stadium is actively discouraged. However, fans arriving at the stadium with a small personal bag (i.e. handbag/medical bag) is permitted. Bags should not exceed A4 size.
Please do not bring large bags or luggage such as rucksacks, briefcases, suitcases or suit bags to the Emirates Stadium as these are not permitted inside the stadium.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp