Searches
Searching is a condition of entry to protect your safety and that of other visitors. Every supporter going into the stadium will pass through the security checks on entry where you there will be pyro & drug dogs, searches and bag checks.
Bags
Brighton and Hove Albion have a stadium wide bag policy where bags should not be larger than A4 in size, no large bags or suitcases will be permitted inside the stadium. There is a bag drop facility is by the South East Entrance and will cost £7.50 to drop of your item.
Smoking & Vaping
Smoking and vaping is not permitted inside the American Express Stadium, this includes both the stadium bowl and concourse areas.
Flags & Banners
All flags need to be pre-approved by the South Stand manager and have the fire safety certificate to present before entering the stadium. No large flags will be allowed to enter the stadium.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp