Searches
West Ham United supporters are advised to arrive as early as possible for the match against Leeds United. Leeds United operate a 3 stage queuing procedure to coordinate and moderate the flow of supporters to the turnstiles to ensure a safe entry to the stadium.
Pre-Entry ticket checks will be in operation when you enter through the blue gate off Elland Road. Body and bag searches will occur once you are through the gates. Supporters will then gain entry to the stadium once you scan your ticket through the electronic ticket scanner.
The searching protocol for fans aged 16 or under is a different process to adults and only carried out whilst a parent, guardian or member of the club's Wellbeing Team is present.
Bags
We encourage supporters not to bring a bag and only essential items. Maximum bag size is A4. All bags are searched prior to entry.
Smoking & Vaping
Smoking and vaping is not permitted inside Elland Road, this includes both the stadium bowl and concourse areas.
Flags & Banners
We are happy for visiting fans to bring their flags to Elland Road providing they have the correct certificates. Please see contact details below.
Small handheld banners and flags will be allowed through the turnstiles in the North and South Stands on a matchday and will be checked by the stewards on entry - any flags that are deemed to contain offensive content will be confiscated.
Larger flags (1 meter) will need to be preauthorised by the club in order to comply with ground health and safety regulations. No poles will be allowed inside the stands at Elland Road.
Any flag over the dimensions of 5ft by 3ft would be classed as an extra-large flag and these must strictly be agreed in advance with the Club and will be stored at Elland Road. Also any flags which are on a wooden pole are not permitted to be brought into Elland Road.
Any flags over 1x1m must carry a fire rated certificate. We hope that this initiative will be well received by our fans and supporter groups alike.
Please contact SLOQUESTIONS@LEEDSUNITED. COM for flag and banner enquiries.
Discrimination Reporting
Discriminatory language or chanting is not acceptable and will not be tolerated at Elland Road. The club condemns this behaviour and has a zero-tolerance policy towards discrimination abuse of all kinds.
To report an incident, text LEEDS along with any relevant information including ticket details, your name and description of an incident to 60006. You will then receive an automated response which means that your report has been logged and will then be looked into.
Once an incident has been reported, it will be logged and managed by the Stadium Control Room team. The area reported will be monitored by CCTV and stewards in the area will be notified.
In some instances, it will not always be possible for the club to take visible action straight away. However, supporters should be assured that incidents will be logged and be monitored even if there is no visual indication that this is happening. Having reported an incident using the text message reporting service, supporters may receive a reply from the club asking them for further information or providing further instructions.
Was this article helpful?
Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp