Searches
Searching is a condition of entry to protect your safety and that of other visitors. Every supporter going into the stadium will pass through the security checks on entry where you there will be pyro & drug dogs, searches and bag checks.
Bags
Arrive early to allow plenty of time for our security checks. Only small handheld bags no larger than A4 size (12”x8”x3”) will be accepted.
Backpacks, holdalls, rucksacks, or any similar items, regardless of size, will not be allowed into the stadium. If you bring a bag larger than the allowed size, you can use the bag drop facilities (locations shown below) to securely store your items until the match is over.
The bag drop service costs £10 per item. There is a bag drop located in the 'Grey' car park within the away fan compound.
Smoking & Vaping
Smoking and vaping is not permitted inside the Etihad Stadium, this includes both the stadium bowl and concourse areas.
Flags & Banners
All flags and banners must be smaller than 2m x 1m and not be offensive, discriminatory, or inflammatory in any way. In addition, UK football's governing authorities have advised clubs that Israeli and Palestinian flags should be prohibited and, as such, they will not be allowed inside the Etihad Stadium.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp