Searches
West Ham United supporters heading to the Vitality Stadium must be aware that for their own safety, there will be 100% searching and wanding of every single supporters as well as bag searching and tagging. Please ensure you empty your pockets prior to being search for any items that may set off the wand.
Bags
We encourage supporters not to bring a bag and only essential items, please ensure that any bags that are bought to the stadium are less than A4 in size. All bags are searched prior to entry.
Smoking & Vaping
Smoking and vaping is not permitted inside Vitality Stadium, this includes both the stadium bowl and concourse areas.
Flags & Banners
Flags and banners smaller than 2m x 1m will be permitted inside the stadium as long as they are not offensive or of political nature. Any flags not meeting this criteria will not be allowed inside the Vitality Stadium.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp