Bags
Bags larger than an A4 size will not be permitted inside the stadium. Unfortunately, there is not a luggage storage facility at the City Ground.
Searches
Supporters will be searched before the turnstiles.
Smoking & Vaping
Smoking and vaping is not permitted inside the City Ground, this includes both the stadium bowl and concourse areas.
Flags & Banners
Flags and banners are permitted inside the stadium with the express prior notice and permission from the Stadium Operations team. Please call 0115 982 4444 for further assistance.
Discrimination Reporting
Discrimination and antisocial behaviour will not be tolerated at the City Ground. Supporters who witness this kind of behaviour text the word FOREST to 60066 on matchday so that the Control Room can act accordingly. All texts are treated in the strictest of confidence as they identify and deal with the perpetrators.
Was this article helpful?
Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp