We ask all fans to join us in creating a positive environment and atmosphere, where everyone is welcomed, accepted and has a fantastic matchday experience.
As part of this, we operate a zero-tolerance approach to all discriminatory and abusive behaviour towards fans, players or staff. This including any form of Racism, Homophobia, Islamophobia, Antisemitism or Sexism. Such behaviour may include abusive tragedy-related comments, chanting, or gesture-making.
If you see or hear such behaviour, please talk to a steward or the police, or report it on the Kick It Out app.
Fans who see or hear abusive behaviour can also text 0770 015 1894 to make our dedicated security team aware of what they have witnessed.
Fans are expected to make themselves aware of our terms and conditions of sale, Ground Regulations and Code of Conduct, and follow these at all times.
Any fans who engage in inappropriate behaviour will be subject to a ban in line with the Club’s official sanctions process.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp