If supporters wish to report a concern or incident during the matchday, please refer them to the confidential texting service and Text "HELP" plus details to 60070. Supporters can text this number and give details of the incident, the location – Stand – Row and seat number. This will enable us to direct stewards to deal with the incident.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp