No, children under 16 should not be left on their own at London Stadium. Matchdays can be very busy, particularly around the Stadium Island, turnstiles, concourses and exits, so please always stay with your child. This helps them feel safe and ensures they know who to go to if they need help or support.
If you wish to report a safeguarding concern after a match, please email safeguarding@westhamunited.co.uk or visit Club’s Safeguarding page for more information here.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp