Supporters may be searched before entering the stadium as part of our matchday safety checks. Children may be checked with a handheld security wand. London Stadium staff will carry out these checks as quickly, respectfully and calmly as possible. If your child is worried, please speak to your nearest steward or Bridge supervisor. Adults may be asked to open coats, remove hats or have bags checked.
If you wish to report a safeguarding concern after a match, please email safeguarding@westhamunited.co.uk or visit Club’s Safeguarding page for more information here.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp