I am not receiving emails from the Club. How do I fix this?

We are contacting all of our Season Ticket Holders, Club London members and Bondholders directly and even more frequently during these challenging times to ensure that you’re the first to hear from the Club on any of the latest and most important information.

We kindly ask that you check your details are correct and up to date on your West Ham account, including your name, address, email address and telephone number.

  1. Check your details are correct and up-to-date by logging in to your West Ham account
  2. Edit your preferences on your West Ham Account to ensure you are opted into ticket information and club news 
  3. Add westhamunited@communicatoremail.com to your list of known/safe senders
  4. Check your spam/junk folders. If the email has been sent there, you can mark the email as a known/safe sender
  5. If you have unsubscribed, please follow the link to re-subscribe here

If you have tried all of the above steps, email supporterservices@westhamunited.co.uk and we can look into this for you. If it is not possible to identify the issue, we will run some tests to ensure you start to receive emails from us again as soon as possible. Your patience and understanding is appreciated.

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

Twitter: @WestHamHelp

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