At West Ham United, our aim is to provide a welcoming, safe and inclusive experience for all supporters, whether that be on matchday, online, via our day-today services, or through consultation with our supporters’ groups - everyone’s experience is valued equally.
We promote the values of diversity, inclusion and togetherness and encourage everyone to stand side by side in supporting their team. Every one of our supporters is an ambassador for West Ham United. Our great Club is famous around the world for its magnificent support and there is no mistaking the effect your positive backing can have on the team. Supporting West Ham United is about pride, passion and respect.
We understand that we cannot legislate for everyone’s behaviour before they come into the Stadium or in the way they conduct themselves on social media or any other public forum. However, we do recognise our responsibility to dealing with incidents and your concerns in the right way and the safety and welfare of our supporters is our utmost priority.
The Supporter Conduct Charter has been created by West Ham United and London Stadium management in order to provide reassurance and transparency for all of our supporters as to how the Club and London Stadium handles incidents or concerns. All incidents reported to the Club and London Stadium on matchday, or in any other forum, are subject to the policies set out within this Charter. Click here to view the Supporter Conduct Charter.
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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp