Disabled supporters have the opportunity to either purchase a season ticket, claret membership or match ticket, subject to availability.
Ticket and membership pricing are set by the club for disabled supporters and we are happy to provide a complimentary personal assistant (PA) ticket if required. A PA is responsible for the supporters care and assistance while at London Stadium.
Should the disabled supporter no longer be able to attend a match, they can email accessibility@westhamunited.co.uk and the club can release their seats onto the Ticket Exchange. The club will then proactively sell them where possible and the cost is credited to the disabled supporter's Club Cash Account. Disabled supporters who wish to attend away matches can email accessibility@westhamunited.co.uk with their ticket requests. If they have the required loyalty points, a ticket will be issued. Alternatively, if they are unsuccessful, they can email us to enter the ballot. The Access Team will contact supporters advising whether they are successful to take payment. We also contact those who are unsuccessful in the ballot.
Every individual experiences his or her disability very differently and West Ham United Football Club will always take great care to understand and cater to each supporters requirements, offering our assistance and a dedicated, personable and friendly experience.
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If you require any further assistance please contact Julie in the accessibility team on 0333 030 0174 or by email at accessibility@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp