When will I receive my confirmation email for the information on the day?

After you have confirmed your availability and completed the form, you will receive an initial confirmation that you have been booked in for that fixture. In the week of the fixture, you will receive an email with the full details of the day, including arrival times, ticketing information and meeting point.   

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry

Email: supporterservices@westhamunited.co.uk

X: @WestHamHelp

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