Yes, the caller must be able to confirm your client reference number and full contact details. Club Cash can only be used against the Season Ticket it is attached to. Club Cash is non-transferable.
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.
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West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
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