Ticketing
2025/26 Season Ticket Renewal
- When does my Club Cash balance expire?
- Can I relocate my seat?
- 2025/26 Season Seat Relocation FAQs & Guide
- How can I check my Club Cash balance?
- Is it possible to redeem my existing Club Cash balance off a 2025/26 season ticket?
'I Came By Train Initiative'
- What are the full terms and conditions of the offer for the Manchester United match?
- What are the terms and conditions for the Leicester match?
- Can I use the offer with my Railcard?
- How much discount can I receive?
- What if the fixture is cancelled or changes?
2024/25 Season Tickets
- Physical Season Ticket Passes For The 2024-25 Season
- When does my Club Cash balance expire?
- How can I check my Club Cash balance?
- Is it possible to redeem my existing Club Cash balance off a 2024/25 season ticket?
- How can I pay?
Digital ticketing
- How will I receive my ticket for Premier League fixtures?
- How do I download the Season Ticket to my phone?
- How do I find my pass/ticket after I've downloaded it?
- When will I be sent my digital pass/ticket?
- How will Juniors (U18) without a smart phone or compatible mobile device receive their ticket?
Priority List
- How can I join the Season Ticket Priority List?
- What happens after I join the Priority List?
- How can I buy match tickets?
- How can I update my details to ensure Club emails are being sent to the right place?
- What happens if the seats available aren’t suitable for me?
My West Ham Account
- How do I create a new 'West Ham Account'?
- How to create your West Ham Account - video guide
- When will I use my 'West Ham Account'?
- What is the 'West Ham Account'?
- How can I edit my email address to link my West Ham Account?
Club Cash
- How can I use Club Cash towards my Season Ticket?
- When will my Club Cash expire?
- How can I check my Club Cash balance?
- Can I redeem Club Cash on behalf of another supporter?
- How do I earn Club Cash?
Away tickets - 24/25
Stadium access
West Ham United Women's Team
- When can I renew my West Ham United Women Season Ticket?
- Paying for your West Ham United women’s Season Ticket
- Where do West Ham United Women play?
- West Ham United women Season Tickets
- What happens if games take place without supporters present?