Ticketing

2021/22 Season Ticket Renewals

• What are my Season Ticket options for the 2021/22 season?
• How can I renew my Season Ticket?
• Paying for your Season Ticket
• What is the renewal deadline?
• I renewed using the 30% option, what options are available to me?

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My West Ham Account

• How do I create a new 'West Ham Account'?
• How to create your West Ham Account - video guide
• When will I use my 'West Ham Account'?
• What is the 'West Ham Account'?
• How can I edit my email address to link my West Ham Account?

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Club Cash

• How can I use Club Cash towards my Season Ticket?
• When will my Club Cash expire?
• How can I check my Club Cash balance?
• Can I redeem Club Cash on behalf of another supporter?
• How do I earn Club Cash?

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Away tickets - 21/22

• Will I be able to attend away fixtures?
• Will I be able to renew my Away scheme Ticket?
• How can I join the Away Scheme?

Seat relocations

• How will seat relocations work for 21/22?
• Can I change price band at the time of renewal?
• I am in a group of Season Ticket Holders, can we relocate together?
• What will I need when calling the Ticket Office about my relocation?

Season Ticket Waiting List

• I'm on the Season Ticket Waiting List, when should I expect to be contacted?
• How do I know where I am on the current Season Ticket Waiting List?
• I'm on the Waiting List, what is the Season Ticket deposit fee?
• Can I use Club Cash towards my Season Ticket deposit fee?
• How do I use Club Cash towards my Season Ticket holding fee?

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Priority List

• What is the new Priority List?
• How can I join the new Priority List?
• If I transfer onto the new Priority List, can I add another supporter so they're at the same point as me?

Stadium access

• How will I access the stadium?
• What if I don’t have access to a smartphone?
• Do I need to provide photo ID before I renew?

Welcoming back 2019/20 Season Ticket Holders

• I didn't renew for 2020/21, but I'd like to return. What do I need to do?
• I didn’t renew for 2020/21 but if I return now, will I be able to get the same seat back?
• I didn't renew for 2020/21, do I have to pay in full to regain my seat?

Ticketing ballot

• Is the ballot system fair?
• Why do Season Ticket Holders, Club London members and Bondholders receive separate allocations of tickets in the ballot?
• I’ve been unsuccessful in both the Manchester United and Crystal Palace ballots. When will I be successful?
• I have been successful in the ballot for the Crystal Palace match. What happens to my ticket?
• Will the system change?

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Priority Points

• How will the Priority Points system work for 2021/22?
• What are Priority Points?
• How can I check my Priority Points total?
• Can I transfer my Priority Points to another supporter?

My Network

• What is My Network?
• How to add supporters to My Network
• How to remove supporters from My Network
• Managing tickets for your Network

West Ham Women

• Where do West Ham United women play?
• West Ham United women Season Tickets
• When will I receive my pro-rata refund?
• What happens if games take place without supporters present?

Ticket Office Contact us

• Contact details and opening hours

Terms & Conditions

• Ticketing Terms and Conditions - Full index