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How will I access London Stadium?
How does digital ticketing work?
What if I don't have a smartphone?
How will juniors access London Stadium?
How do I download and use my digital ticket?
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2021/22 Season Tickets
What is the renewal deadline?
I took the Band 5 two-year Season Ticket option; do I need to do anything?
What is in place for supporters who have been financially impacted by the pandemic?
What happens if the Government's current plan changes?
Who is in the Government's "clinically vulnerable" category?
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My West Ham Account
How do I create a new 'West Ham Account'?
How to create your West Ham Account - video guide
When will I use my 'West Ham Account'?
What is the 'West Ham Account'?
How can I edit my email address to link my West Ham Account?
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How can I use Club Cash towards my Season Ticket?
When will my Club Cash expire?
How can I check my Club Cash balance?
Can I redeem Club Cash on behalf of another supporter?
How do I earn Club Cash?
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Away tickets - 21/22
How can I buy away tickets?
Will I be able to renew my Away scheme Ticket?
How can I join the Away Scheme?
How will seat relocations work for 21/22?
Can I change price band at the time of renewal?
I am in a group of Season Ticket Holders, can we relocate together?
What will I need when calling the Ticket Office about my relocation?
How will I access the stadium?
What if I don’t have access to a smartphone?
Do I need to provide photo ID before I renew?
Who is eligible to attend the Southampton fixture?
Is the ballot system fair?
Why do Season Ticket Holders, Club London members and Bondholders receive separate allocations of tickets in the ballot?
How will I enter the stadium?
How can I apply to attend with friends and family in the ballot?
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How will the Priority Points system work for 2021/22?
What are Priority Points?
How can I check my Priority Points total?
Can I transfer my Priority Points to another supporter?
What is My Network?
How to add supporters to My Network
How to remove supporters from My Network
Managing tickets for your Network
West Ham Women
Where do West Ham United women play?
West Ham United women Season Tickets
When will I receive my pro-rata refund?
What happens if games take place without supporters present?
What is Ticket Exchange?
How to use Ticket Exchange (video guide)
How do I redeem my Club Cash?
When does Ticket Exchange become available?
Why are there no seats on Ticket Exchange?
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Ticket Office Contact us
Contact details and opening hours
Terms & Conditions
Ticketing Terms and Conditions - Full index
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