Ticketing
Ticketing ballot
- Is the ballot system fair?
- Why do Season Ticket Holders, Club London members and Bondholders receive separate allocations of tickets in the ballot?
- I’ve been unsuccessful in both the Manchester United and Crystal Palace ballots. When will I be successful?
- I have been successful in the ballot for the Crystal Palace match. What happens to my ticket?
- Will the system change?
Ticketing policies - 2020/21
- What happens if capacity is limited for the 2020/21 season?
- What happens if I cannot attend a game due to COVID-19 social distancing measures?
- Who is eligible for the 10% Club Cash offer?
- I renewed by V12 Finance, how will I receive a match ticket refund?
- I purchased my Season Ticket as part of a group, if I request a Club Cash refund will all of my group receive a Club Cash refund?
West Ham Women
- Where do West Ham United women play?
- West Ham United women Season Tickets
- Paying for your women's Season Ticket
- What happens if capacity is limited for the 2020/21 WSL season?
- Can I buy additional Season Ticket seats for West Ham women?
Covid-19 - Season Tickets and Match Tickets
- How can I use my Club Cash credit?
- How long will Club Cash be valid for?
- Who will the credit be applied to?
- When can I start my credit or refund process?
- I paid monthly this season, when will I receive my credit for the five remaining home matches?
Season Tickets
- Can I buy a Season Ticket?
- When will I hear if I've got a Season Ticket?
- Home Cup Scheme
- Pricing and concessions
- Using Ticket Exchange and Club Cash
My account
Priority Points
My Network
Club Cash
Fixture schedule
Ticket Office Contact us
Terms & Conditions
- Match Ticket Terms and Conditions
- Home Cup Scheme Terms and Conditions
- Season Ticket Terms and Conditions
- Away Season Ticket Terms and Conditions
- Ticket Exchange Terms and Conditions