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Ticketing
2025/26 Season Ticket Renewal
When does my Club Cash balance expire?
Can I relocate my seat?
2025/26 Season Seat Relocation FAQs & Guide
How can I check my Club Cash balance?
Is it possible to redeem my existing Club Cash balance off a 2025/26 season ticket?
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Concessionary Season Ticket Checks
Who is being contacted and when?
What do I need to do?
Accessibility and Inclusion
What if I don’t have access to digital devices or struggle with technology?
What if I don’t have any form of digital or analogue ID, or I’m a child without formal documents?
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Digital ticketing
How will I receive my ticket for Premier League fixtures?
How do I download the Season Ticket to my phone?
How do I find my pass/ticket after I've downloaded it?
When will I be sent my digital pass/ticket?
How will Juniors (U18) without a smart phone or compatible mobile device receive their ticket?
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West Ham United Women's Team
When can I renew my West Ham United Women Season Ticket?
Paying for your West Ham United women’s Season Ticket
Where do West Ham United Women play?
West Ham United Women Season Tickets
How can I purchase tickets for West Ham United Women?
Ticket Office Contact us
Contact details and opening hours
Ticket Office call rate
2024/25 Season Tickets
Physical Season Ticket Passes For The 2024-25 Season
When does my Club Cash balance expire?
How can I check my Club Cash balance?
Is it possible to redeem my existing Club Cash balance off a 2024/25 season ticket?
How can I pay?
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Priority List
How can I join the Season Ticket Priority List?
What happens after I join the Priority List?
How can I buy match tickets?
How can I update my details to ensure Club emails are being sent to the right place?
Can you guarantee the seating band I request will be available?
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My West Ham Account
How do I create a new 'West Ham Account'?
How to create your West Ham Account - video guide
When will I use my 'West Ham Account'?
What is the 'West Ham Account'?
How can I edit my email address to link my West Ham Account?
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Club Cash
How can I use Club Cash towards my Season Ticket?
When will my Club Cash expire?
How can I check my Club Cash balance?
Can I redeem Club Cash on behalf of another supporter?
How do I earn Club Cash?
View all (8)
Away tickets - 24/25
How can I buy away tickets?
Will I be able to renew my Away scheme Ticket?
How can I join the Away Scheme?
Stadium access
How will I access the stadium?
What if I don’t have access to a smartphone?
Priority Points
What are Priority Points?
How can I check my Priority Points total?
Can I transfer my Priority Points to another supporter?
How will Priority Points Work in 24/25?
My Network
What is My Network?
How to add supporters to My Network
Managing tickets for your Network
How to remove supporters from My Network
Ticket Exchange
What is Ticket Exchange?
How to use Ticket Exchange (video guide)
How do I redeem my Club Cash?
When does Ticket Exchange become available?
Why are there no seats on Ticket Exchange?
Group Booking Process
How can I request to purchase group tickets?
What is the maximum amount of junior supporters per adult?
Terms & Conditions
Ticketing Terms and Conditions - Full index
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