Ticketing
2026/27 Season Ticket Renewal
- Important: ID verification process for 2026/27
- When is the renewal deadline?
- How can I pay?
- What methods of payment are accepted?
- When does my Club Cash balance expire?
ID Verification Checks
- Digital ticketing requirements for 2026/27
- How will I be contacted?
- When will I be contacted?
- How long do I have to complete the verification?
- If I have already completed the verification, will I need to do it again?
Digital ticketing
- How will I receive my ticket for Premier League fixtures?
- How do I download the Season Ticket to my phone?
- How do I find my pass/ticket after I've downloaded it?
- When will I be sent my digital pass/ticket?
- How will Juniors (U18) without a smart phone or compatible mobile device receive their ticket?
West Ham United Women's Team
Ticket Office Contact us
Priority List
- How can I join the Season Ticket Priority List?
- What happens after I join the Priority List?
- How can I buy match tickets?
- How can I update my details to ensure Club emails are being sent to the right place?
- Can you guarantee the seating band I request will be available?
My West Ham Account
- How do I create a new 'West Ham Account'?
- How to create your West Ham Account - video guide
- When will I use my 'West Ham Account'?
- What is the 'West Ham Account'?
- How can I edit my email address to link my West Ham Account?
Club Cash
- How can I use Club Cash towards my Season Ticket?
- When will my Club Cash expire?
- How can I check my Club Cash balance?
- Can I redeem Club Cash on behalf of another supporter?
- How to spend your Club Cash