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Is the ballot system fair?
Why do Season Ticket Holders, Club London members and Bondholders receive separate allocations of tickets in the ballot?
I’ve been unsuccessful in both the Manchester United and Crystal Palace ballots. When will I be successful?
I have been successful in the ballot for the Crystal Palace match. What happens to my ticket?
Will the system change?
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Ticketing policies - 2020/21
What happens if capacity is limited for the 2020/21 season?
What happens if I cannot attend a game due to COVID-19 social distancing measures?
Who is eligible for the 10% Club Cash offer?
I renewed by V12 Finance, how will I receive a match ticket refund?
I purchased my Season Ticket as part of a group, if I request a Club Cash refund will all of my group receive a Club Cash refund?
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West Ham Women
Where do West Ham United women play?
West Ham United women Season Tickets
Paying for your women's Season Ticket
What happens if capacity is limited for the 2020/21 WSL season?
Can I buy additional Season Ticket seats for West Ham women?
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Covid-19 - Season Tickets and Match Tickets
How can I use my Club Cash credit?
How long will Club Cash be valid for?
Who will the credit be applied to?
When can I start my credit or refund process?
I paid monthly this season, when will I receive my credit for the five remaining home matches?
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Can I buy a Season Ticket?
When will I hear if I've got a Season Ticket?
Home Cup Scheme
Pricing and concessions
Using Ticket Exchange and Club Cash
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How can I create an account?
Forgotten login details
Activating your account
Updating your details
What are Priority Points?
How do I gain Priority Points?
How can I check my Priority Points total?
2020/21 Priority Points
What is My Network?
How to add supporters to My Network
How to remove supporters from My Network
Managing tickets for your Network
How do I earn Club Cash?
How to spend your Club Cash
What can I use my Club Cash towards?
How can I check my Club Cash balance?
What is the deadline for redeeming Club Cash?
What happens if a fixture is moved?
Is my ticket still valid if the fixture changes?
Ticket Office Contact us
Contact details and opening hours
Terms & Conditions
Match Ticket Terms and Conditions
Home Cup Scheme Terms and Conditions
Season Ticket Terms and Conditions
Away Season Ticket Terms and Conditions
Ticket Exchange Terms and Conditions
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