Supporters will receive two emails:
- An email from the Club, explaining why verification is taking place and how the process works.
- A follow-up email from GBG, our verification partner. This email will include a secure link to begin the verification process.
You will be asked to:
- Upload a valid form of photo ID (such as a passport, driving licence, or government-issued identity card)
- Take a selfie to confirm your age and identity
The process typically takes 10–15 minutes and is designed to be simple and secure.
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.