By purchasing a concessionary Season Ticket, supporters agreed to the terms and conditions of sale, which include the Club’s right to verify eligibility.
If you choose not to complete the verification, no refund will be issued as part of this process and your will be unable to access your Season Ticket. This is in line with Club policy and consistent with other Premier League clubs that use GBG for similar purposes.
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.