Will there be non-digital options available straight away, or only after digital attempts fail?

We encourage all supporters to attempt the verification digitally in the first instance. If you’re unable to complete it within 7 days, please contact the Ticket Office. We are committed to ensuring that no supporter is left behind, and alternative options will be made available where necessary.

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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.

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