How do I create a new 'West Ham Account'?

Creating and linking your new West Ham Account will take approximately two minutes and you only need to do this once. To purchase tickets or merchandise online, you will still need to create a West Ham Account even if you have previously held an account with us. 

1. Go to

2. Click ‘Create Account’

Click ‘Create Account’. You can either enter your details on the page using your email address and password or alternatively click one of the social media buttons. Please ensure you use the email address associated with your ticketing account so we can correctly identify you. 

Step 3 – Verify your West Ham Account by clicking ‘Activate account’ 

If you registered by giving your email address, after a few minutes you’ll receive a confirmation email with a secure link to click. Click ‘Activate account’ and you’ll be taken back to our website to complete creating your account. If you clicked one of the social media buttons, it will skip this step.

Step 4 –Tell us how you’d like to hear from us

In this final step, we will ask you how you’d like to hear from the Club. This is so we know how best to contact you about Club news, ticket information and offers in our store. When you’ve completed this part, you’ve fully set up your West Ham Account.

If you are still having difficulty in creating an account you can alternatively create an account using your Facebook, LinkedIn or Google account by clicking on icon of your preferred social media account.

Useful links

How to create your West Ham Account - video guide 

When will I use my 'West Ham Account'? 

What is the 'West Ham Account'? 

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Our Supporter Services team are available from Monday to Friday, 09:00 - 17:00 and on home matchdays from two hours before kick-off.

You can get in touch with us by:

West Ham Help Centre: Submitting an enquiry


Twitter: @WestHamHelp

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