I have multiple Client Reference Numbers, what should I do?

You can only link one Client Reference Number to your personal West Ham Account. If you are a Season Ticket Holder or Claret Member, please use the Client Reference Number shown on the back on your card.

If you manage a Client Reference Number on behalf of someone else, such as a child, you will need to create a unique West Ham Account for them using a unique email address. We also recommend adding their Client Reference Number to a ‘My Network’ group so you can continue to manage ticket buying on their behalf. If you cannot set up a West Ham Account for your child because you do not have an alternative email address, please be assured the ticketing functions have not changed, and you'll still be able to purchase tickets for them as part of your Network. 

Useful links

How can I set up a West Ham Account for a young fan? 

What happens to the 'My Network' ticket group for friends/family?  

How do I purchase tickets for myself and a group of friends/family using ‘My Network’ in ticketing? 

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If you require any further assistance please contact Supporter Services here. The team are available Monday to Friday, 09:00 - 17:00. 

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