I'm having trouble verifying my West Ham Account

We will send you a confirmation email to the email address you provided. It may take a few minutes for the email to arrive in your inbox. 

Click on the ‘Activate account’ link, you will be asked to sign in using your email and password for the first time.

If you can’t see your confirmation email, please follow the steps below:

Check your junk and spam folders

Resend the email from the ‘Confirm Email’ page on your browser

We don’t allow mailbox email addresses e.g. info@, reception@, sales@. We only accept personal email addresses, so you may have to repeat the process with a personal email address.

Add westhamaccount@westhamunited.co.uk  to your safe senders list

If you are still having difficulties either:

Use your Facebook, LinkedIn or Google accounts which means you can skip the confirmation email step

Email supporterservices@westhamunited.co.uk with subject ‘West Ham Account’ and your email address in the subject line

Useful links

Do I need to create a 'West Ham Account'? 

My Client Reference Number isn't showing to link to my West Ham Account 

What happens to the 'My Network' ticket group for friends/family? 

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If you require any further assistance please contact Supporter Services here. The team are available Monday to Friday, 09:00 - 17:00. 

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