How do I download the Season Ticket to my phone?

Please see the below for both iPhone and Android Season Ticket guides

iPhone Digital Season Ticket User Guide

This guide has been created to help supporters better understand and troubleshoot their Digital Season Ticket and to ensure they are matchday ready.

Each Pass will be delivered, via email, to the registered email address for the supporter and only one pass should be downloaded to a single mobile device. Once downloaded to the device, the pass will automatically update within seven days of each match you are permitted to attend. 

Downloading your digital pass to your iPhone 

1. Open the email in the mobile device you with to download your Digital Season Ticket to. 

2. For iPhone users, click the “Add to Apple Wallet” icon in the email. 

3. Once clicked, a pop-up will shortly appear with the pass. At this stage you must add the pass to the Apple Wallet. 

 

4.To add the pass to your Apple Wallet, click “Next” 

 

5. The following screen will now show with Automatic Selection already ticked; please do not change this selection, and click “Done”. 


 

6. The digital pass has now been added to your mobile device. The pop-up will disappear. 

Your Digital Season Ticket Explained And How To Access It On Matchday 

1. To access your Digital Season Ticket on matchday, navigate to your Apple Wallet. 

2. The front of the pass will show the kick-off date and time, match, entrance, and seat information. To see more information related to the pass, click the 3 dots in the top right corner:

 

The below information is behind the pass – please look at the details for reference. We recommend you leave all options enabled to ensure a smooth matchday experience: 

  • QR Code - This may be scanned by stewards at the perimeter check point.
  • Keep "Automatic Selection" on. The WHUFC pass is then automatically selected when at the Stadium.
  • Suggest on Lock Screen - This will allow the pass to show on your phone on the day of the game or when near the Stadium
  • Automatic Updates - This allows the pass to receive live updates from whufc. This must be left on to ensure your pass can be updated correctly before each match.
  • Remove Pass - Removes the pass from the Apple Wallet.
  • Allow Notifications - Allow notifications must be left on to receive notifications related to the pass.  

Guide for supporters with an Android mobile phone 

Android Digital Season Ticket User Guide 

This guide has been created to help supporters better understand and troubleshoot their Digital Season Ticket and to ensure they are matchday ready. 

Each Pass will be delivered, via email, to the registered email address for the supporter and only one pass should be downloaded to a single mobile device. Once downloaded to the device, the pass will automatically update within seven days of each match you are permitted to attend. 

Downloading your digital pass to your Android device 

1. Open the email in the mobile device you with to download your Digital Season Ticket to. 

2. For Android users, click the “G Pay – Save to phone” icon in the email.

3. Once clicked, a pop-up will shortly appear with the pass. At this stage you must add the pass to your G Pay. 

 

3. To add the pass, click ‘open app’ 

 

4. The pass has now been saved to your Google account. 

 

Your Digital Season Ticket Explained And How To Access It On Matchday 

1. To access your Digital Season Ticket on matchday, navigate to your Google Pay app. 

2. Click on the WHUFC icon to bring up your digital pass 

3. The digital pass will now show. The front of the pass will show the entrance and seat information. To see more information related to the pass, click details.

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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00. 


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