What do I do at the turnstiles?

Before arriving at the Stadium, ensure that your pass or ticket is downloaded to the mobile device you intend to use for entry - once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.  

On approach to your Turnstile and Entrance, locate your ticket held within your Apple Wallet or G Pay app. At the turnstile your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. 

Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium. 

If you require any assistance on the day, please speak to the nearest Supporter Liaison Officer or Steward.

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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00. 

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