What happens if my QR code doesn't scan properly?

Ticket Office representatives are available at the turnstiles to assist with any enquiries or access issues. Should they be unable to resolve a query at the turnstile, supporters can visit the main ticket office where a member of the team will be able to investigate further and offer support.

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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00. 

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