All tickets gifted via Ticket Forwarding must be accepted by the intended recipient or else they will not be valid for use on matchday.
Once a ticket has been accepted, the original ticket will be removed from the Season Ticket Holder's digital pass. It will instead be reissued as a digital ticket to the intended recipient via their registered email address.
Even if the recipient already has their own pass, all Ticket Forwarding tickets will still be issued as digital tickets.
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.