For anyone experiencing issues downloading their pass or ticket, please try the following useful tips:
Apple Users
Ensure you are tapping on 'Apple Wallet' rather than 'G Pay' when trying to download it
Check your pass or ticket has not already downloaded - please click on Apple Wallet to view your pass.
Ensure your phone is receiving Mobile Data for your digital pass or ticket to update correctly.
Check your Safari settings and make sure you have “Block cookies” and “Block Pop-ups” turned off. Downloads should be set to 'On My iPhone' rather than 'iCloud Drive'.
Check your settings and, If you are using Android, ensure you have no pop-up blockers enabled.
Only open the email in your phone’s native mail app. If you are using an alternative mail provider such as Yahoo, AOL or accessing it via the Outlook mail app, please forward the email to your address that utilises your phone’s native mail app.
If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone
You may also need to switch your phone off and on again to pick up any updates
Android Users
Ensure you are tapping on 'G Pay' not 'Apple Wallet' when trying to download it
Check that you have G Pay already added to your device
Check your pass or ticket has not already downloaded - please click on 'G Pay' to view your pass.
Set your default browser to Google Chrome (Settings > Apps > Chrome > Browser App > tick Chrome)
Samsung users may need to set Google Pay to default (Settings > Apps > Google Pay > tap Set As Default > tap 'Open Supported Links' > tap 'In This App')
Ensure your phone is receiving Mobile Data for your digital pass or ticket to update correctly.
Check your settings and ensure you have no pop-up blockers enabled.
Only open the email in your phone’s native mail app. If you are using an alternative mail provider such as Yahoo, AOL or accessing it via the Outlook mail app, please forward the email to your address that utilises your phone’s native mail app.
If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone
You may also need to switch your phone off and on again to pick up any updates
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp