Guest tickets purchased under the Client Reference Number of the lead booker will be sent to the lead booker's email address directly.
It is the lead booker's responsibility to forward the tickets to their guests via email so they can be added to their wallet.
Please note that, for Premier League games, Season Ticket Holders will already have their own tickets issued to them via their digital passes, so their email will only contain their guests' tickets.
Guests are not required to validate their ID if their ticket is in the name of the lead booker, who will be considered responsible for their guests.
The lead booker may download all tickets to their own phone to be presented at the stadium.
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.
You can get in touch with us by:
West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
X: @WestHamHelp