To help keep stadiums COVID-19 secure, the Premier League are encouraging clubs to operate a digital-first policy.
This assists with:
- Reducing any contact risk connected to printing or handling paper tickets
- Supporting data capture for essential information (eg. contact details)
- Matchday with queries relating to lost or stolen tickets
- Reducing ticket touting, limiting stadium access to people who have not completed the relevant point of sale checks
Where possible, all clubs are asked to encourage supporters to use mobile or other digital ticketing options. For further information on stadium access, click here.
The Ticket Exchange facility will be available once tickets for the match have sold out. In addition, a ticket forwarding facility will be in place where COVID protocols permit. These services enable Season Ticket Holders to officially pass their ticket to a friend or family member in the event that they are unable to attend a game.
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If you require any further assistance please contact the Ticket Office on 0333 030 1966 or by email at ticketoffice@westhamunited.co.uk. Lines are open Monday to Friday, 09:00 - 17:00.
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West Ham Help Centre: Submitting an enquiry
Email: supporterservices@westhamunited.co.uk
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